Welcome to SM Digital. These Terms & Conditions govern your access to and use of our website services.smdigital.in and the digital marketing services provided by us.

By accessing or using our website or services, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.

1. About Our Services

SM Digital provides digital marketing and online business services, which may include:

  • Digital Marketing
  • Social Media Marketing
  • Search Engine Optimization (SEO)
  • Website Development
  • Google Ads / Online Advertising
  • Social Media Management
  • Content Creation
  • Branding and Promotional Services
  • Lead Generation
  • Other digital marketing and online business solutions

The availability and scope of services may vary depending on the package or service selected by the customer.

2. Eligibility

By using our website or purchasing our services, you confirm that:

  • You are legally capable of entering into an agreement.
  • The information provided by you is accurate and complete.
  • You will use our services only for lawful purposes.
  • You will not use our services for fraudulent, abusive, or illegal activities.

3. Service Agreement

Before starting a project, the scope of work, deliverables, timelines, fees, and other important requirements may be discussed and agreed upon between SM Digital and the client.

Any work outside the agreed scope may require additional charges.

4. Payments

  • Service charges must be paid according to the payment terms agreed with the client.
  • Certain services may require an advance payment before work begins.
  • Payments made for completed or delivered services may be non-refundable, except where otherwise agreed in writing.
  • Any third-party charges, such as advertising budgets, domain registration, hosting, premium software, plugins, or paid tools, may be charged separately.

5. Refund and Cancellation

Customers may request cancellation of a service before work begins, subject to the applicable agreement.

Once work has started, refunds may not be available for the portion of services already completed.

If a refund is applicable, the amount and processing time will depend on the specific service and payment terms agreed with the client.

6. Client Responsibilities

The client is responsible for providing accurate and timely information, content, images, documents, login credentials, approvals, and other materials required to complete the project.

SM Digital will not be responsible for delays caused by:

  • Late information or approvals from the client
  • Incorrect information provided by the client
  • Third-party platform issues
  • Hosting or server problems
  • Internet or technical failures beyond our reasonable control

7. Digital Marketing Results

Digital marketing performance can depend on many factors, including competition, industry, advertising budget, search-engine algorithms, social-media algorithms, market conditions, website quality, and customer behavior.

Therefore, SM Digital does not guarantee specific rankings, traffic, leads, sales, followers, engagement, or revenue, unless a specific written guarantee has been expressly agreed upon.

8. Third-Party Platforms

Our services may involve third-party platforms such as Google, Meta, Instagram, Facebook, YouTube, LinkedIn, and other online platforms.

Changes, suspension, restrictions, algorithm updates, policy changes, technical problems, or account actions by third-party platforms are outside our direct control.

We are not responsible for losses caused by actions or policies of third-party platforms.

9. Intellectual Property

Unless otherwise agreed in writing:

  • SM Digital retains ownership of its pre-existing materials, templates, systems, processes, and tools.
  • Client-provided materials remain the property of the client or their respective owners.
  • Final project materials specifically created and paid for by the client may be transferred to the client according to the agreed terms.

The client confirms that they have the necessary rights or permissions to use any content, images, logos, videos, trademarks, or other materials provided to SM Digital.

10. Website Content

We make reasonable efforts to keep the information on our website accurate and updated. However, we do not guarantee that all website content will always be complete, accurate, or error-free.

Services, prices, packages, and information may be changed or updated without prior notice.

11. Prohibited Activities

You agree not to use our website or services to:

  • Conduct fraudulent activities
  • Violate applicable laws or regulations
  • Distribute malware or harmful software
  • Misuse another person’s personal information
  • Infringe intellectual-property rights
  • Promote illegal products or services
  • Attempt unauthorized access to our systems or accounts
  • Engage in spam or deceptive marketing practices

12. Confidentiality

We may receive confidential business information from clients during the course of providing services.

We will take reasonable measures to protect confidential information and will not intentionally disclose such information to unauthorized parties, except where required by law or necessary to provide the agreed services.

13. Limitation of Liability

To the maximum extent permitted by applicable law, SM Digital shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services.

Our total liability, where legally applicable, may be limited to the amount actually paid by the client for the specific service giving rise to the claim.

14. Service Availability

We do not guarantee that our website or services will always be available, uninterrupted, secure, or error-free.

Temporary interruptions may occur due to maintenance, technical problems, hosting issues, internet connectivity, or circumstances beyond our reasonable control.

15. Changes to These Terms

SM Digital may update or modify these Terms & Conditions from time to time.

Any updated version will be published on this page with a revised Last Updated date. Continued use of our website or services after changes are published constitutes acceptance of the updated terms.

16. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India.

Any dispute arising from the use of our website or services shall be subject to the jurisdiction of the appropriate courts in India.

17. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us through the contact details provided on our website:

Website: services.smdigital.in
Business Name: SM Digital

By using services.smdigital.in or purchasing our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

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